Official tickets
All suppliers on one platform
Guaranteed seating together
Official tickets
All suppliers on one platform
Guaranteed seating together
Frequently asked questions
Discover quick and easy solutions to your most common questions about our products and services. Save time and avoid hassle with our comprehensive FAQ section.
Buying Tickets
- How do I purchase a ticket?
- You can purchase a ticket by navigating to our “Events” section, selecting the event you're interested in, and following the on-screen instructions.
- Can I buy tickets for someone else?
- Absolutely! You can specify a different attendee during the purchase process or transfer tickets after purchase via your account.
- Are there group discounts available?
- Yes, for select events we offer group discounts. Please contact our customer service for specifics.
Hospitality Packages
- What does a hospitality package include?
- Our hospitality packages typically include VIP seating, exclusive access to lounges, complimentary food and beverages, and sometimes exclusive event merchandise.
- Can I customize my hospitality package?
- For certain events, we offer customization options. Please contact our support team to discuss your needs.
Payments & Security
- What payment methods do you accept?
- We accept all major credit and debit cards, as well as PayPal, Apple Pay, Google Pay and bank transfers.
- Is it safe to enter my credit card details online?
- Absolutely. We prioritize your safety and use state-of-the-art encryption methods to ensure your data remains confidential.
Ticket Delivery & Refunds
- How will I receive my tickets?
- Tickets are digital and will be sent via email. The e-tickets are generally sent in the week before the event, never later than 24 hours before the event stars.
- What if I don’t receive my tickets?
- Contact our customer service immediately. We'll investigate and ensure you receive your tickets in a timely manner.
- What is your refund policy?
- Generally, all sales are final. However, if an event is cancelled and not rescheduled, we'll offer a full refund. Exceptions apply for certain circumstances; please see our terms and conditions.
- Can I resell my ticket if I can't attend?
- We don't directly support ticket resale on our platform, and some event organizers will only grant access to fans with a ticket on their name. Please contact our support team for further questions.
Contact & General Inquiries
- How can I contact customer service?
- You can reach us via the "Contact" page on our website, through our helpline number, or by emailing [email protected].
- What if my question isn't listed here?
- Please reach out to our customer service team, and we'll be happy to assist you!
We’re here to help
Our dedicated team is ready to assist you with any questions or concerns you may have. Contact us anytime and experience exceptional customer support.
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TrustedSeats is your one-stop destination for buying tickets for the biggest sports events. Buy safely & securely 100% official tickets with 24/7 customer service
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